Shipping policy
Order Processing
Once your order is placed, we process it within 24–48 business hours.
After your purchase is confirmed, you will receive a confirmation email with your order number.
You can check your shipment’s status at any time through our Order Tracking page.
Delivery Times
Estimated delivery time after dispatch is 5–10 business days, depending on the destination city and periods of high demand.
For deliveries to islands and remote areas in Spain, the estimated delivery time is 15–20 business days.
All orders include:
- Full shipment tracking.
- Secure packaging.
- Protection against loss or damage.
Personalized Products
Personalized or engraved items require an additional 3–5 business days of processing before dispatch.
Packaging
Each piece of jewelry is shipped in secure, gift-ready packaging. We carefully prepare every detail to ensure your order arrives in perfect condition.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can monitor its delivery.
Customer Support
If you have questions about your shipment, delays, or any other concerns, please contact us at:
Our team will be happy to help.
Important Security Notice
If we identify a problem, missing details, or unusual information in your delivery address, we will contact you only through our official email address:
For your security, please recognize this as our only official email address. Any message sent from another address claiming to represent ALMAIA could be fraudulent.
We will never ask you to provide passwords, verification codes, or confidential banking information by email.
You can also email this address with any questions about your order, shipment, or delivery address.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and correct delivery address, as well as a valid phone number, when placing an order.
If we identify an issue with the delivery address or missing required information while preparing your order, ALMAIA may contact you by email or WhatsApp to confirm the correct details. We recommend keeping your contact information up to date to avoid delivery delays.
Once an order has shipped, we cannot guarantee that the address can be changed.
ALMAIA is not responsible for delays, returned packages, or failed deliveries caused by incorrect or incomplete details, or missing contact information.
If the package is returned and the customer requests another shipment, the customer will be responsible for the reshipping costs.